My service has been suspended for sending SPAM

What is SPAM ?

SPAM is where your email or website was caught sending a lot of unsolicited mail (meaning sending emails to people who do not want to be emailed by you) .

This can be caused by either your email being compromised (where someone hacks your account and starts sending a lot of emails) or you decided to be a wise guy and send these emails yourself either way we will find out and suspend your service so no one gets to be inconvenienced by you. We all love a clean inbox without nonsense. Malwarebytes (we love these guys) have an awesome definition of what SPAM is right HERE


To get yourself unsuspended contact us and we will unsuspend your service (after asking a bunch of questions)  but limit it so that no further emails will be sent until this issue is resolved. 

How your emails get compromised can be either by : 

  1. Using weak passwords (using a password like admin123 sucks and you know it) 
  2. Entering your webmail or email password on untrusted websites
  3. Your computer was hacked (yes even outlook can be compromised) 

The first thing to do when you get re-activated is 

  1. Change your credentials

    The first step: Take back control of your service, CHANGE ALL PASSWORDS.. change the cPanel, Direct Admin, Plesk, Email passwords, change everything, better be safe than sorry.  If the hacker has locked you out, you may have to contact us for help. You will probably have to provide a bunch of information to prove your identity (in case you are locked out of your primary email as well). 

    If you do still have access to your account, make these changes right away:

  2. Get a new password. Choose a strong password. Secure passwords or passphrases should contain at least 12 characters, including numbers, symbols and a mix of capital and lowercase letters. Use a unique password for every account. Password managers offer an easy and secure way to create complex passwords and to keep track of your login credentials.

  3. Change your security questions.

    The hacker may have gotten access to your account by guessing the answers to security questions. They could hack your account again if you don’t change these questions and answers. Avoid choosing questions with answers that can easily be guessed or found online. For example, don’t choose “What’s your mother’s middle name?” if your mom routinely uses her first, middle, and last name on social media.

  4. Turn on two-step verification. (highly recommended)  Also known as multi-factor authentication, this extra security measure typically requires you to enter your username and password along with a temporary passcode to get into an account.

  5. Warn your contacts.

    Tell the colleagues, friends, and family in your email contact list that your email has been hacked. Warn them to delete any suspicious messages that come from your account. Also tell them not to open applications, click on links, share credit card information, or send money. It can be embarrassing to let your contacts know you’ve been hacked, but the warning may save them from falling for a scam.