ISSUE: I Can Receive Email, But Can Not Send.
IS THIS AN EXSISTING EMAIL ACCOUNT THAT WAS PREVIOUSLY WORKING? OR NO IT IS A NEW EMAIL ACCOUNT? (See Blue Headings Below)
YES My Email Was Working and Now It Is Not Working.
STEP #1. Log into Webmail for this email account and see if you can send Emails from Webmail. (NOTE: Please allow at least 15 minutes for emails to be delivered or received) If You Do not know how to access Webmail please see: “Accessing Webmail” Here in the knowledgebase.
– IF YES You can send and receive emails from Webmail go to Step #2 below.
– IF NO you Can Not Send Email from Webmail skip down to Step #3 below.
STEP #2. Change your Outgoing Mail Port to Port In Your Desktop Email Software. It is VERY Common for ISP’s to block the Default SMTP Port 25 without any notice to their Customers. You Can generally find the Outgoing Mail port in the “Advanced” settings for the Outgoing Mail Server in your Desk Top Email Software. If you are unable to find this setting Please see “Configuring Your Desktop Email Client” in this Knowledgebase, or Consult your Email Software Documentation.
– After you have changed this setting, NOTE: If you have email in your Outgoing Mail folder remove these emails or save them to Drafts, Then Close Your Desktop Email Software, Then Re-open Your Software and try to send an email. If you still are not able to send emails go to Step #3 below.
STEP #3. Log Into your Control Panel and ensure that the email account is Not over Disk Quota. (If you do not know how to Log in to your Control Panel or If you do Not know how to manage your Email Accounts see “Website Management” ). After you have Logged into the Control Panel Browse to the Email Users Area of the Control Panel and Varify that the Allocatted Disk Quota for this Email User is not over Disk Quota.
– IF NO Continue to Step #4 below
– IF YES It Is over Quota then Allocate some additional space to this user and/or Log into Webmail for this user and delete some unwanted emails.
– Close Your Desk top Email Software. Then re-open it and try to connect again. If You still can not connect go to Step#4.
STEP #4. Confirm that your Desk top Email Software settings for the Email Account are Correct. NOTE: Even Though you may not have made any changes to your Desk top Email Software, It is well documented that Email Softwares will often just randomly stop working (Especially Microsoft products like Outlook, Outlook express, etc).
We Reccomend that you use the Instructions we provide here in the Knowledgebase “Configuring Desktop Email Clients” to check your Settings. NOTE: If using a Microsoft product, we Reccomend that you Delete the email account from your Email Software. Then Close your Email Software, Then Re-open your Email Software and re-configure the Account using the Instructions we provide here in the Knowledgebase “Configuring Desktop Email Clients”
STEP #5. You Have followed the Steps above and nothing is working. Please submit a support ticket by emailing support@nivacity.com NOTE: Be sure to include the Email Account in question and the Password for this Account.
NO It was Not Previously Working. This Is A New Email Account I am Configuring for the First Time, On This PC.
STEP #1. Confirm that your Desk top Email Software settings for the Email Account are Correct.
We Reccomend that you use the Instructions we provide here in the Knowledgebase “Configuring Desktop Email Clients” to check your Settings. NOTE: If using a Microsoft product, we Reccomend that you Delete the email account from your Email Software. Then Close your Email Software, Then Re-open your Email Software and re-configure the Account using the Instructions we provide here in the Knowledgebase “Configuring Desktop Email Clients”
NOTE: Ensure that you have the Outgoing Mail Server Authentification Setting Correct for the Type Server you are on.
NOTE: Try changing the Outgoing mail port to port
STEP #2. Log Into your Servers Email Control Panel and ensure that the email account password is set to the same password as you have set it to in Your desktop Email Client. (Simply reset the password to be sure) NOTE: Passwords are case sensative. If You are still unable to send email go to Step #3 below.
STEP #3. Log into Webmail for this email account and see if you can send Emails from Webmail. (NOTE: Please allow at least 15 minutes for emails to be delivered or received) If You Do not know how to access Webmail please see: “Accessing Webmail” Here in the knowledgebase.
– IF YES You can send and emails from Webmail then you still have an issue with your settings in your Desktop Email Software. We reccommend you delete the account from your Desktop Email Software. Close your Software, then re-open it and use the Instructions we provide here in the Knowledgebase “Configuring Desktop Email Clients” to setup the email account.
– IF NO you Can Not Send Email from Webmail Please submit a support ticket by emailing support@nivacity.com NOTE: Be sure to include the Email Account in question and the Password for this Account.
